polatrik Privacy Policy

This page describes what data we collect when you use polatrik and how we keep that data protected. We believe transparency about data handling builds trust. When you register, deposit, withdraw, or place a bet on our platform, you share information with us — we explain here exactly what we collect, why, and how long we keep it.

Our privacy practices follow local data-protection principles. We do not sell your personal information to third parties. We do share limited data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to process your deposits and withdrawals, and with our fraud-detection systems to protect your account. Everything else is encrypted and stored securely on our servers.

If you have questions about how we handle your data or wish to exercise your rights regarding your information, contact our support team through the help centre or review the contact details at the end of this policy.

What Data We Collect on polatrik

We collect data in three stages: registration, gameplay, and withdrawal. During registration, we ask for your name, date of birth, email address, and phone number. We use this information to create your account, verify your age, and communicate with you about promotions, withdrawals, or account issues.

During gameplay, we log every bet you place, every spin you make, and every withdrawal you request. This includes the timestamp, amount, game title, and result. These logs serve multiple purposes: they let us settle disputes fairly, they help us detect fraud or account abuse, and they form the basis of your account history (which you can review anytime by logging in).

When you request your first withdrawal, we ask for identity proof — a photo of your national ID card (KTP), passport, or driver's licence, plus a selfie. We store these documents securely and use them only to verify your identity and comply with anti-money-laundering regulations. Once verified, we retain the documents for record-keeping but do not use them for any other purpose.

Registration data

Name, date of birth, email, phone number. Used to create and secure your account.

Gameplay data

All bets, spins, results, and timestamps. Logged for fairness, fraud detection, and account history.

Identity documents

Photo ID and selfie submitted during withdrawal verification. Used only for age and identity confirmation.

Payment details

Account numbers, payment method, and transaction amounts. Shared with your bank or e-wallet provider to process transfers.

Device and IP data

Your device type, browser, and IP address. Used to detect fraud and unauthorised access.

How We Use Your Data on polatrik

We use your data for account management, fraud prevention, legal compliance, and service improvement. Your email is used to send you withdrawal confirmations, promotional updates, and account security alerts. Your phone number is used for account recovery and two-factor authentication if you enable it.

We analyse gameplay data in aggregate to identify patterns — for example, to spot when an account has been compromised or when a series of deposits shows signs of money laundering. This protects both you and polatrik. We never use individual bet data to adjust odds or outcomes in your favour or against you.

We share limited data with third parties only when necessary. Our payment processors receive your account number and transaction amount to settle deposits and withdrawals. Our fraud-detection vendor receives your device fingerprint and IP address to assess account security. Our customer-support system logs all your communications so our team can help you efficiently. None of these third parties store your data beyond what is needed for their specific function.

How Long We Keep Your Data

We keep registration and gameplay data for as long as your account is active, plus a minimum of seven years after account closure for legal and tax-compliance purposes. This retention period covers potential disputes, refund requests, and regulatory audits. You can request deletion after the seven-year period, subject to local law.

Identity documents (photo ID and selfie) are retained for at least five years from the date of verification to satisfy anti-money-laundering regulations. After that period, we delete them unless local law requires longer retention.

Payment processor records — your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or banking partners — are held by those providers according to their own retention policies and banking regulations. We request only the information necessary for transaction settlement and do not control how long they store it.

How We Protect Your Data

We use SSL encryption (HTTPS) to protect all data in transit between your device and our servers. Your password is stored using cryptographic hashing — even our staff cannot view it in plain text. All servers are located in secure, monitored facilities. We perform regular security audits and maintain backups to protect against data loss.

If you suspect a data breach or unauthorised access to your account, contact our support team immediately. We can review your account activity, reset your credentials, and investigate any suspicious transactions. Response times depend on issue severity, but we prioritise security incidents.

Cookies and Tracking

We use cookies to remember your login session, your preferred language, and your account settings. These are essential for polatrik to function. You can disable cookies in your browser settings, but this will log you out and prevent you from accessing your account.

We do not use cookies for tracking or advertising. We do not sell your browsing data to advertisers. Third-party services we use (such as fraud-detection vendors) may read a cookie to verify your device, but they do not create their own tracking cookies on polatrik.

Data Location and Regional Considerations

Our servers may be located outside Indonesia. This means your data may be transferred internationally for storage and processing. By using polatrik, you consent to this transfer. We ensure all international data transfers comply with standard data-protection practices, including encryption in transit and secure storage.

Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and other Indonesian cities are all subject to this privacy policy. If local law in your region imposes stricter data-protection requirements, those requirements may override this policy. If you are unsure, contact our support team.

Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our data practices or local law. When we make material changes, we notify you by email or by displaying a prominent notice on polatrik. Your continued use of the platform after an update constitutes acceptance of the new policy. Check this page regularly to stay informed.

Contact Us About Privacy

If you have questions about how we handle your data, wish to request your data, or believe your privacy has been violated, contact our support team through the polatrik help centre. Provide as much detail as possible about your request, including your account username and the specific data you are concerned about.

We aim to respond to all data requests within 30 days. If you have a complaint about our data practices that we cannot resolve, you may contact local data-protection authorities in your jurisdiction. Our privacy policy and practices comply with standard online-gaming industry practices and apply equally to all users of polatrik.

Our services are available only where local law permits. If you have concerns about your data or our operations, contact our support team or review our Terms and Conditions and Legal Notice for additional information.

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